Order Processing and Delivery:
Orders are processed/dispatched within 1-2 full business days once design specifications are confirmed with the client. Also allow an additional 5-7 business days for delivery. Delivery times may vary according to the location of your shipping address if not in a metropolitan area or shipping internationally. Please note that business days are 8am to 5pm EST Monday-Friday, excluding public holidays within Australia.
Agile System use DHL which has a full track and trace service found at http://www.dhl.com/en/express/tracking.html
A tracking number will be emailed to the customer at time of dispatch.
Upon Delivery, the order must be signed for. If a signature cannot be obtained at the time of delivery, a card will be left informing the customer of how to collect the parcel. Parcels will be held at the delivery service for the maximum hold time.
Should the customer not respond to the calling card then the parcel will be returned to Agile System Local Office if unclaimed, further freight charges may apply and the original freight charges are non-refundable.
Be aware if shipping internationally Agile System is not responsible for any import or custom duty charges that your country may charge. It is advised that you research your country’s import regulations prior to proceeding with your order.
Delivery costs are applied to the order prior to the order being submitted, the costs will be in the currency selected.
If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time, you can either cancel the order or wait until the backordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.